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What are patients’ knowledge, expectation and experience of radial extracorporeal shockwave therapy for the treatment of their tendinopathies? A qualitative study
Journal of Foot and Ankle Research volume 11, Article number: 11 (2018)
Extracorporeal shockwave therapy (ESWT) is used to manage different tendinopathies and appears to be effective in some tendinopathies but not others. The reasons for this are unclear. There is evidence that patient outcomes can be influenced by a patient-centred approach. There is therefore a need to qualitatively evaluate patient experiences for a treatment like ESWT where uncertainties exist. The aim of this study was to understand patients’ overall perspective of ESWT to manage their tendinopathy.
A qualitative semi-structured face-to-face interview study design was used and the data was analysed thematically using ‘Framework Analysis’.
Eleven participants that have had radial ESWT (rESWT) to treat a range of tendinopathies were recruited from a private London sports clinic and interviewed in person or via Skype™. Four main themes and 16 subthemes were identified. Subthemes included previous failed treatment, clinician factors, mechanisms of ESWT, positive aspects, negative aspects, responsibility over own health and perceived outcomes.
The participants understood the procedural aspects of rESWT, but were largely unaware of its mechanism of action and whether it was found to be effective for their condition or not. The participants felt that self-management measures were equally or more important than rESWT to help treat their tendinopathies. Recommendations would be for rESWT providers to offer patients written information, maintain continuity of care, address patients’ expectations, feedback on progress, and encourage self-management measures such as activity modification.
The commonest cause of tendon injury is from tissue overload  in sports . The most susceptible tendons include the Achilles, patellar, posterior tibialis and rotator cuff . Approximately 80% of overuse tendinopathies respond to conservative measures within 3–6 months . Eccentric exercises have shown to be an effective treatment [4, 5], but there is limited evidence to support this over other conservative therapies such as massages .
Extracorporeal shockwave therapy (ESWT) is a safe non-invasive procedure  in which a device delivers acoustic energy (shockwaves) through the skin surface onto the affected area. Focused shockwaves are typically generated by electromagnetic or piezoelectric techniques . Radial shockwave (rESWT) is non-focused and generated by a ballistic source . National Institute for Health and Clinical Excellence (NICE) recommends ESWT should only be used with arrangements for clinical governance or research in refractory cases of lateral epicondylitis (LE), Achilles tendinopathy (AT) and plantar fasciitis (PF) [10,11,12].
ESWT may promote the release of angiogenetic growth and proliferating factors (e.g. vascular endothelial growth factor and endothelial nitric oxide synthase) that induces neovascularisation for tissue regeneration . Furthermore, ESWT may down-regulate inflammatory mediators and directly suppress nociceptors by hyperstimulation analgesia .
Studies on ESWT in tendinopathy conditions (TC) have been quantitative with the use of validated outcome measures such as the visual analogue scale for pain , ‘Patient-Rated Tennis Elbow Evaluation’ for LE , and ‘Roles and Maudsley’ score for both pain and function . ESWT only demonstrates favourable outcomes in certain TC such as AT  and calcific rotator cuff tendinopathy . However, it has no significant benefit in other conditions such as LE  and its mechanism of action remains unknown. It is therefore important for patients to understand this information and make an informed decision about treatment.
A questionnaire study involving 865 participants at three different primary care practices found that patients wanted a patient-centred approach to their consultations . The main domains were to explore patients’ experience of disease through their ideas about the problem and expectations for the visit. Another study found that patient centred score was positively associated with patient satisfaction and beneficial health outcomes . These studies indicate a need to understand patients’ knowledge and expectations for any treatment they receive.
A review of randomised controlled trials (RCT) and analytical studies of physician-patient communication demonstrated an association between effective communication and improved physiological health . Furthermore, a systematic review of case studies identified an association between positive patient experiences and positive clinical outcomes ranging from physical symptoms to adherence to treatment .
There is therefore a need to evaluate patient experiences for a treatment like rESWT whereby its mechanism and effectiveness is not fully understood. Currently, there are no qualitative studies on rESWT in TC to explore patients’ knowledge and experiences of this treatment, which could potentially identify ways to improve patient care in clinical practice.
Determine patients’ understanding of rESWT and elicit their expectations of treatment
Explore patients’ experiences and views of rESWT
Identify ways to enhance the quality of patient care and experience of rESWT.
A qualitative study design with semi-structured face-to-face interviews was used to allow participants to express their views and experiences in rich detail, and maintain some structure to address the study’s objectives .
Ethical approval was obtained from Queen Mary University of London Research Ethics Committee with a letter of agreement from European Sports Care (ESC) at Harley Street in London. The study complied with ethical protocols and consent was obtained from each participant.
A purposive sampling was used to recruit participants with tendinopathies that have had rESWT (Table 1). Participants were recruited from European Sports Care (ESC), a private sports clinic at Harley Street in London. A diverse range of tendinopathies, age groups and genders were targeted for a representative sample.
Participants that met the criteria were identified by the lead health care professionals (HCP) at ESC. These participants were contacted by email, post or text message with details about the study. Participation was entirely voluntary with no coercion.
The semi-structured interviews were conducted face-to-face in a mutually convenient location or via Skype™ online video-calls. A topic guide (Table 2) was developed with reference to the research question and from reviewing other qualitative studies on patient experiences [23, 24]. The topic guide ensured consistency in key areas of questioning (internal validity) whilst maintaining flexibility in participants’ responses.
All the interviews were conducted by the main author and continued until no new themes emerged (data saturation). Both these aspects enhanced internal validation of the study. Fieldwork notes were taken and the audio of all the interviews were recorded, fully anonymised and identified by code only.
All the interviews’ audio data were transcribed verbatim and ‘Framework Analysis’  was used to analyse the data thematically by:
Familiarisation of the transcripts and fieldwork notes.
Identifying important themes and divide these into subthemes via ideas articulated within the transcripts to develop a thematic framework.
Indexing the data by coding the transcripts using NVivo 11 software (QSR International Ltd), then adapting the framework in light of any gaps.
Charting (summarising) the data within the analytical framework into manageable segments.
Mapping and interpreting the themes and subthemes to clarify concepts, establish links and understand the data in relation to the study’s objectives.
Respondent validation was conducted via email with 5/11 voluntary participants to ensure their data was correctly interpreted and the findings were complete.
Eleven participants (8 males and 3 females) took part in the study with a mean age of 40.54 (range 30–54). Ten participants had 9 different lower limb tendinopathies and 1 participant had 2 different upper limb tendinopathies. Three participants were primarily runners and the remainder played a mixture of sports. Seven participants completed their rESWT course and 4 participants were partially through their rESWT course. Mean total number of weekly rESWT sessions was 6.33 (range 2–10). Table 3 summarises the sample characteristics.
The interviews ranged from 10 min and 27 s to 28 min and 16 s in length with a mean average duration of 20 min. 4 main themes and 16 subthemes were identified in the final analytical framework (Table 4). A more detailed data charting within the analytical framework is provided in Additional file 1: Table S1.
Choice of rESWT
Majority of participants had chronic symptoms with previous failed treatments that influenced them to consider rESWT, which was unheard-of by many. There were a mixture of anger, hopelessness and desperation to manage their conditions. A minority had ineffective surgery or were previously misdiagnosed.
The non-invasive nature of rESWT and certain clinician factors were important for some participants’ decision-making. Clinician factors included specialising in sports medicine, knowledgeable about musculoskeletal rehabilitation and being research active with rESWT. There were verbal discussions from the clinician about favourable success rates of rESWT in TC, but participants were not necessarily presented with data to backup these claims.
Preconceptions of rESWT
Participants mainly used the internet to learn more about ESWT. Some focussed on procedural aspects of rESWT, and some read journal articles with conflicting results on ESWT effectiveness. Others did no background reading for reasons such as lack of time, no interest, and concerns about the reliability of online information. Most participants had no understanding of the proposed mechanisms of ESWT on TC. Two participants (P6 and P9) had some understanding, and two participants (P2 and P11) referenced the ESWT effects on calcium deposits. Pre-treatment outcome expectations of rESWT ranged from symptom control to complete resolution. Those that had more longstanding symptoms were less optimistic.
Experiences of rESWT
The HCP gave participants descriptions about the rESWT procedure and its weekly protocol. Most were informed about common side-effects (e.g. pain and swelling) but only a minority were told about major complications such as tendon rupture. Discussions regarding contraindications were not reported. Practical post-procedural advice (e.g. avoid long walks after rESWT for PF) were discussed.
First experiences of rESWT were generally considered an unfamiliar sensation. Some participants found it therapeutic whilst others found it excruciatingly painful. Side-effects experienced beyond pain were rare. Increased rESWT energy did not always correlate with a more painful experience. Experiences of rESWT against expectations were matched for some participants but others were unsure what to expect.
Positive aspects of treatment included general rapport with the HCP, the HCP’s periodic assessment of participants’ rESWT tolerance, treatment personalisation, and weekly progress monitoring. Those that had pre-planned exercises in their overall management found this useful. Negative aspects of treatment for a minority of individual participants, included inadequate information provided about the procedure protocol, success rates, outcome time-frames, side-effects and activity modification requirements. One participant (P8) reported disparities in rESWT techniques between two different HCPs, and two participants (P1 and P4) thought that the underlying cause of their TC was not addressed.
Current views of rESWT
Overall rESWT had a positive effect for all the participants’ TC to a varying degree. Most had gains to continue their daily activities but not their previous physical activity level. Those that completed the rESWT course reported an improvement between 50 and 100% (mean 81.4%). Those that had not yet completed the rESWT course did not perceive that their TC would be cured. Half that had not yet completed their treatment course quoted 30% and 45% improvement, whilst the remainder wanted to reserve judgement until they finish the course.
Many participants conveyed the importance of implementing lifestyle changes, modifying physical activities, and maintaining specific exercises. Some felt that these factors were more significant to their level of improvement than rESWT alone.
The study was the first to evaluate patients’ knowledge, expectations and experiences of rESWT via interviews. Four main themes about rESWT were derived from the study: choice of treatment, preconceptions, overall experiences and current views on the treatment. Knowledge about rESWT involved understanding the procedure and awareness of its non-invasive nature. The decision to have rESWT was primarily influenced by the HCP, and the expectations of treatment were affected by the chronicity of patients’ symptoms. Overall positive patient experiences related to empathic care delivered by the HCPs, and negative experiences involved inadequate information provided about aftercare.
rESWT was an acceptable treatment due to its non-invasive nature. Chronic symptoms and other previous failed treatments influenced participants’ decision to have rESWT. These factors should be addressed by HCPs who should also recognise that their own expertise and rapport with patients plays a role in shared decision-making. These findings were consistent with a study that found patients’ involvement in decision-making relies on an effective relationship with the HCP .
Participants wanted to know about the success rates of rESWT for their TC, and whilst this was sometimes discussed by the HCP, it was unclear whether success rates were taken from audit data within the private clinic or from existing published trials. Systematic reviews have demonstrated effective outcomes for ESWT on PF and AT , and limited evidence for patellar tendinopathy . A small RCT has found rESWT to be effective in 85% of professional athletes with chronic proximal hamstring tendinopathy . There have been no published human studies on ESWT for biceps tendinopathy, flexor hallucis longus tendinopathy and flexor digitorum longus tendinopathy. It remains to be known whether provision of this research data to the participants would have made any impact on their decision to have rESWT.
Internet resources were primarily used by most participants to review ESWT effectiveness, but there were concerns over the credibility of the sources found online. Therefore, concise patient information leaflets on rESWT should be widely available from reliable healthcare websites (e.g. NHS Direct). Those uninterested in medical literature should still be given this information to encourage involvement in their care . The proposed mechanisms of ESWT to manage tendinopathies were not well understood by participants either because they lacked understanding of medical terminologies (e.g. scar tissue) or they were not provided with this information. These aspects of treatment should be discussed with patients. Majority expected rESWT to provide symptom control as a minimum, but more chronic symptomatic participants displayed less optimism and it was important to address this early because positive expectations in those with chronic pain are linked with superior treatment gains . Side-effects beyond pain were rarely reported and these findings were consistent with a systematic review that found no serious adverse events with ESWT . However, contraindications of ESWT  must always be checked for.
Experiences of rESWT were different between participants even with the same condition. Positive experiences were attributed to willingness to complete the treatment course, and noticeable improvement in symptoms with subsequent sessions. The increase pain tolerance with subsequent rESWT sessions corresponds with hyper-stimulation analgesia pathways . Optimistic attitudes towards treatment and reassurance of its non-invasive nature, positively influenced the experience and expectations of treatment in some participants.
An overall provision of empathic care and continuity of care were the most positive aspects of management. Continuity of care has been linked with patient satisfaction . All these participants had a personalised number of shockwave sessions tailored towards their progress which they themselves favoured. Other rESWT providers follow a standardised protocol . A review has recommended that ESWT protocols should be individualised in order to adapt to different stages of a given tendon pathology that will respond to ESWT differently . A retrospective study  used an individually adapted rESWT protocol for plantar fasciopathy and found promising results.
Negative experiences of management were related to areas that were not fully addressed. All efforts should therefore be made to allow patients to feedback and ask questions. Two participants wanted to understand the causation of their tendinopathy and perhaps would have benefited from additional physiotherapy and biomechanical input.
All participants that completed their rESWT course within this small cohort subjectively felt rESWT was effective especially towards resuming their daily activities. Many participants felt that appropriate exercises and lifestyle measures were important to their recovery, and rESWT alone was inadequate. These findings correlate with evidence that tendinopathy treatment mainly requires stimulation of the tendon to improve its capacity through structured loading and monitoring of tissue response to load [5, 34, 35]. Therefore, rather than identify individual modalities to treat tendinopathies , a multidisciplinary approach with emphasis on patient self-management should be incorporated.
The participants were only recruited from one private clinic under mainly one clinician, so therefore the findings are subjected to selection bias and are not transferable in other settings, locations or patient groups (e.g. ESWT through the National Health Service). The sample frame consisted of a mixture of gender, age groups and TC, but a lack of ethnic diversity further impacted on how representative the sample was.
Although data saturation was achieved, the overall sample was small and homogenous. Recruitment from a single clinic potentially limited the number of emerging themes. Recall bias was an issue for those that had rESWT over months or years prior to the interview and, moreover, the requirement for voluntary input from respondents subjected the study to recruitment bias.
Respondent validation clarified the accurate interpretation of the data, but triangulation of the data with different analysis and involvement of other investigators was not performed. The study was unique, but this meant that findings were not comparable to other similar studies.
In this study participants were largely unaware of how rESWT works and whether it was effective for their condition, so these factors need to be discussed to ensure patients can make an informed decision. A further recommendation would be for rESWT clinics to offer patient information leaflets and for reputable health care websites to develop patient resources on rESWT. Participants had their own defined expectations from rESWT that needs to be addressed early. The study also highlighted patient awareness of the importance of lifestyle measures, physical activity modification and appropriate exercise programmes. These behavioural changes and self-management measures should always be encouraged. Demonstrating good standards of empathic care, providing continuity of care, encouragement of patient feedback should be promoted in all ESWT clinics. Further qualitative studies should recruit a diverse population of patients from both private and public sectors, and examine the views of HCPs providing rESWT for patients.
European Sports Care
Extracorporeal shockwave therapy
Health care professional
National Institute for Health and Clinical Excellence
Randomised controlled trials
Radial extracorporeal shockwave therapy
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The author would like to thank all the participants of this study and all the staff at European Sports Care that helped out in the study.
None applicable. The study was conducted by the author RL and submitted in part fulfilment for MSc Sports and Exercise Medicine, Queen Mary University of London.
Ethics approval and consent to participate
Ethical approval was obtained from Queen Mary University of London Research Ethics Committee (QMREC 2014/24/79). European Sports Care (ESC) at Harley Street in London approved, via a letter of agreement, the recruitment of participants from their private London clinic that use rESWT. Consent for participation was given by all participants prior to study commencement.
Consent for publication
All authors have approved this paper for submission. The study is original and has not been published elsewhere, nor is it currently under consideration for publication elsewhere.
The authors declare that they have no competing interests.
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