Table 1 Themes and subthemes
Patients have reduced travel burden | |
|---|---|
Patients have increased psychosocial support | |
Improved access | Assists with triage and rapid access to specialist services for patients |
The service was inviting to use as staff were accommodating, appointments were easy to access, and communication was enhanced | |
Improved access to professional support, enhanced networking, and broadened skill set for rural clinicians which improved access to services for patients | |
Technological and equipment challenges | Reduced network connectivity in rural areas and poor platform performance |
Equipment unreliable or unsuitable | |
Lack of service communication to rural health professionals | Detail of the service’s existence, equipment required, and training |
Consult processes and making appointments | |
Funding arrangements | |