Table 4 Summarised comments (n = 51) from the patients and the CPOs registered as they used the D-Foot

D-Foot improvements

26

29

Medical record system not functioning

1

14

Patient was not booked in D-Foot alongside with the booking in the electronic medical recording system at the DPO

6

11

New way of working

1

5

New way to access care

7

1

No access to patient survey from home

2

4

Patients identity and integrity

0

7

Problem with the tablet

0

3

Difficult to change booking in the D-Foot

0

2

Services at DPO

4

1

Wi-Fi not functioning

0

2

Technical equipment

0

4

Technical error with CPOs’ laptop

0

2

Technical problems

0

2

Double-booked in the D-Foot

0

2

Patient not familiar with the Swedish language

2

1

Bad ergonomics to work with a small laptop

0

1

A complicated booking system in the D-Foot

0

4

Problems with the D-Foot web program

1

0

Problems with the study setting

0

2