Table 2 Results from the orthotic and prosthetics users’ survey (n = 82)

I received an appointment with a prosthetist/orthotist within a reasonable amount of time.

2.3 (0.8)

0

0

I was shown the proper level of courtesy and respect by the staff.

2.9 (0.3)

0

0

I waited a reasonable amount of time to be seen.

2.8 (0.4)

0

1 (1)

Clinic staff fully informed me about equipment choices.

2.9 (0.3)

7 (9)

0

The prosthetist/orthotist gave me the opportunity to express my concerns regarding my equipment.

2.9 (0.4)

1 (1)

0

The prosthetist/orthotist was responsive to my concerns and questions.

2.8 (0.4)

7 (9)

0

I am satisfied with the training I received in the use and maintenance of my prosthesis/orthosis.

2.7 (0.5)

19 (23)

0

The prosthetist/orthotist discussed problems I might encounter with my equipment.

2.7 (0.5)

14 (17)

0

The staff co-ordinated their services with my therapists and doctors.

2.3 (0.6)

39 (48)

0

I was a partner in decision-making with clinic staff regarding my care and equipment.

2.8 (0.4)

3 (4)

1 (1)